Grivance Handling

Service Queries & Feedback

At Shree Investment & Finance Co. Ltd., we value your feedback and are committed to addressing your concerns fairly, transparently and efficiently.

How to Raise a Query

If you have any complaint, concern or grievance regarding our products or services, you may submit your grievance through the form provided on this page or contact the concerned branch where you receive our services.

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Level 1

First Level

Concerned Branch

For any complaint, concern or grievance regarding our products and services, you may submit your grievance through the grievance form or contact the concerned Shree Finance branch where you receive our services.

The concerned branch will review your grievance and take the necessary steps to provide an appropriate response and resolution.

Concerned Branch: You may contact or visit the Shree Finance branch where you receive our services.

View Branch Details

Next Step: If your grievance is not addressed or you do not receive a response within 2 days, please proceed to Level 2.

Level 2

Second Level

Grievance Handling Officer

If your grievance has not been addressed or you have not received a response within 2 days after submitting your grievance or contacting the concerned branch, you may escalate your concern to the Grievance Handling Officer.

Mr. Durga Lamsal , Information/Grievance Handling Officer

Email: grievance@shreefinance.com.np

Phone: +977-9857016652 , 9768582096

Next Step: If your grievance remains unresolved or you do not receive a response within 15 days, please proceed to Level 3.

Level 3

Regulatory Escalation

Nepal Rastra Bank

If your grievance remains unresolved or you have not received a response within 15 days after escalating your concern through Level 2, you may escalate your grievance to Nepal Rastra Bank through its official grievance handling platform.

Visit NRB Grievance Portal